Before you start
Capture the current state, preserve recoverable data and record recent changes before remediation. Use production-impacting commands only within an approved maintenance or change window.
Authenticate and select context
Connect with the approved identity and explicitly select the target subscription. Print the subscription context before collecting evidence.
Check VM state
Collect power state, provisioning state and instance view. Record platform health information returned by Azure.
Check Agent and extensions
Collect Agent status and extension provisioning state. Correlate failed extensions with Agent and guest health.
Inventory disks and network
List OS and data disks, sizes, caching, NICs, private IPs and associated NSGs.
Collect guest diagnostics
Where remote access is available, collect CPU, memory, disk space, services and recent critical events. Export results with timestamp and subscription context.
Azure context
Connect-AzAccount
Get-AzContextVM status
Get-AzVM -ResourceGroupName 'RG' -Name 'VM' -StatusGuest CPU and memory
Get-CimInstance Win32_Processor | Measure-Object LoadPercentage -Average
Get-CimInstance Win32_OperatingSystem | Select-Object CSName,LastBootUpTime,FreePhysicalMemoryTroubleshooting validation
- Confirm the original symptom is resolved.
- Verify dependent services and application health.
- Review logs or command output for secondary errors.
- Document the root cause and corrective action.
- Retain rollback evidence until the change is accepted.
Frequently Asked Questions
What should I check first?
Capture the current state, exact error, affected scope and recent changes before making changes. Then test the failing layer from the lowest dependency upward.
How do I validate the fix?
Repeat the original failing operation, check dependent services and confirm the issue remains resolved after any required restart or service recovery.
Can this troubleshooting be automated?
Automate read-only diagnostics first. Add remediation only after commands, permissions, logging and rollback behavior have been validated.