MABS Agent Communication Troubleshooting Guide

!Issue

Troubleshoot MABS agent communication failures by checking services, firewall, name resolution, credentials and connectivity.

✓Solution

01 Confirm the protected server

★Recommendations

03 Test name resolution Confirm the MABS server and protected server resolve each other correctly.

Verify the correct computer name, IP address and MABS agent version.

Confirm the protected server

Review the MABS protection agent services and Windows event logs on the protected server.

Confirm the MABS server and protected server resolve each other correctly.

Validate the network path and required Windows communication ports according to the deployed MABS architecture.

Correlate MABS agent events with the time of the failed synchronization or consistency check.

Run a controlled synchronization and confirm the datasource returns to a healthy protected state.

Continue with practical infrastructure troubleshooting, PowerShell scripts and operational runbooks.